INTERNATIONAL ORDERS

  • We also accept your order from overseas by e-mail in English and Japanese.

ORDERING

  • Please e-mail us at info@eggplantjp.com with following contents.
  • (1) Item Name:
  • (2) Item URL or Style No:
  • (3) Color:
  • (4) Size:
  • (5) Quantity:
  • (6) Your delivery information
  • Your Name:
  • Address:
  • Country:
  • Zip:
  • Phone:
  • E-mail:
  • We will send you a quotation for ordered items including shipping costs and a PayPal invoice.

PAYMENT

  • We accept payment through PayPal.
  • PayPal accepts most major credit cards.
  • Please follow the Paypal invoice we send you.
  • ※Please make the payment within 48 hours.
  • ※Shipment will be held until payment arrives.
  • ※If you do not pay wihtin 48 hours,your order should be cancelled automatically.
  • All of our items are sold in Japan YEN. Please check out onlineCurrency Converter.

SHIPPING

  • All shipping and handling are carried out by Japan Postal Service's EMS (Express Mail Service).
  • We use EMS Rate Schedule to estimate shipping costs for international orders.

CUSTOMS DUTIES AND TAXES

  • Please be aware that customs duties or taxes would be your responsibility to pay any additional charges.
  • We can not predict what these charges may be, please ask your country's customs department for rates and limits before placing your order.

RETURNS AND EXCHANGES

  • All Sales are final. No return or exchange.
  • We are not responsible for lost or stolen packages.
  • Handpaited or handmade items may be uneven. Please be aware that they are not defective items.
  • We do not accept the return of items if they have been washed or worn.
  • If an item is discovered to be defective or incorrect,a report of a defect or incorrectness must be sent to eggplant within 7 days of delivery.
  • Please email us at info@eggplantjp.com within 7 days of receiving your order.

PRIVACY POLICY

  • Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
  • Please send us e-mail for more information.
  • E-mail : info@eggplantjp.com

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